Industry analyst and market research firm Hypatia Research Group announces a new primary research study entitled “Leveraging Social Channels for Customer Service & Support“ http://www.hypatiaresearch.com/blogmeister.html which details current trends ...

Due to the high volumes of online user generated content, social analytics has been an exploding category. Various software and service vendors provide sentiment analysis, twitter analytics, content analytics, and speech analytics tools.

It's like 1884 all over again. Or was that 1484? 484? When were the witch trials? When was Hypatia beaten to death for liking math? I get confused. To be perfectly honest, I can sympathize with the Vatican. Women are dangerous things. Unnerving.

"Creating social intelligence out of the social media analysis tools takes a village," said Leslie Ament, Senior Analyst and Vice President, Research and Client Advisory, Hypatia Research Group, LLC. "Ideally, social analytics tools should empower ...

There are more…I know. This is just a smattering of women who I genuinely respect and love and who might well be scary to some other folk out there: Hypatia renowned woman philosopher and mathematics professor in Alexandria during the 5th century AD.